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deal"]},"ChdDSUhNMG9nS0VOZmR6OC1fcXRIc3NBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised Jim Clark Chevrolet Service for being professional, timely, and friendly.","key_phrases":["Very professional service","timely","friendly"]},"ChZDSUhNMG9nS0VQcS0xTUw1bFpuaFlBEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution","technical_knowledge","pricing","punctuality"],"entities":{"technicians":[],"services":["oil-change","tire-rotation"],"problems":["engine-light-on","engine-misfiring","unsafe-to-drive","vehicle-returned-in-worse-condition"]},"one_line_summary":"Customer brought truck in for routine maintenance but received it back in dangerous condition with engine misfiring and was charged nearly a thousand dollars.","key_phrases":["terrible condition than how we took it in","Engine light coming on, it's misfiring","sounds like it's going to shut off at any given moment","Avoid this place at all costs"]},"ChZDSUhNMG9nS0VJT3N4TTIxeGZhU0J3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTUNJaW9DU2J3EAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["labor-hours-billing"],"problems":["overcharged-labor-hours"]},"one_line_summary":"Customer believes they were significantly overcharged on labor hours for a job that should have taken far less time.","key_phrases":["charged 4.5 hrs","takes at most an hour","ignorantly trusting a dealership","being extremely generous"]},"ChdDSUhNMG9nS0VJQ0FnTURBbjRXQXNRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["service-department"],"problems":[]},"one_line_summary":"Customer consistently praises the service department as outstanding.","key_phrases":["service department has always been outstanding","always been outstanding"]},"ChZDSUhNMG9nS0VJQ0FnSUR2dGVDVFJnEAE":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["problem_resolution","communication","responsiveness"],"entities":{"technicians":[],"services":["wheel-lock-replacement","vehicle-servicing"],"problems":["lost-wheel-lock-key","no-follow-up-on-replacement-order-after-2-weeks"]},"one_line_summary":"The dealership lost the customer's wheel lock key and has failed to follow up on a replacement order for over two weeks.","key_phrases":["lost the lock to my wheel locks","order a new set","not heard from them in over 2 weeks","only dealership to service my High Country"]},"ChdDSUhNMG9nS0VJQ0FnSURIdlBhVDNBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Adant"],"services":["used-car-sale"],"problems":[]},"one_line_summary":"Customer had a positive car-buying experience with Adanté, who was friendly and attentive in helping find the right vehicle.","key_phrases":["friendly and attentive to my needs and wants","willing to work with me","find a great car I love","sending people to you"]},"ChdDSUhNMG9nS0VJQ0FnSUN6blBtWTRnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","scheduling"],"entities":{"technicians":[],"services":["recall-repair"],"problems":["recall-related-part-replacement"]},"one_line_summary":"Customer was in and out quickly and a recall repair was completed after the required part conveniently arrived just before the appointment.","key_phrases":["in out quickly","recall repair","part showed up the day before","scheduled service appointment"]},"ChZDSUhNMG9nS0VJQ0FnSUNGcDhqX1F3EAE":{"sentiment":"negative","sentiment_score":-1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"1-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNabzlheXRBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Jim"],"services":[],"problems":[]},"one_line_summary":"Customer praises Jim Keene for taking great care of customers and speaks highly of Jim Clark Auto overall.","key_phrases":["takes great care for his customers","Jim Clark auto is solid"]},"ChdDSUhNMG9nS0VJQ0FnSUNaMUpXZzlRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the staff for being knowledgeable and consistently friendly.","key_phrases":["staff is knowledgeable","always friendly"]},"ChZDSUhNMG9nS0VJQ0FnSURwNzc2Zkx3EAE":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["technical_knowledge","problem_resolution","communication"],"entities":{"technicians":[],"services":["classic-car-inspection"],"problems":["service-department-refused-to-service-1978-camaro-due-to-vehicle-age"]},"one_line_summary":"Customer was turned away by the service department after being told they would not work on his 1978 Camaro because it is too old.","key_phrases":["won't even look at my 78 Camaro","too old","How does a chevy dealership not know how to look at a chevy vehicle","try a mom and pop shop"]},"ChdDSUhNMG9nS0VJQ0FnSURweXYzXzBnRRAB":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["brake-light-switch-replacement","brake-inspection"],"problems":["brake-light-malfunction","suspected-fraudulent-parts-replacement"]},"one_line_summary":"Customer paid $275 for a brake light switch replacement that was never actually replaced with a new part, causing the same issue to recur two days later.","key_phrases":["brand new OEM switch","saw that it in fact was not new at all","running a shady business","over charging unknowing customers"]},"ChdDSUhNMG9nS0VJQ0FnSURwZ0phN3lRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Pat"],"services":["vehicle-sales","vehicle-service"],"problems":[]},"one_line_summary":"A loyal customer praises Pat for consistently taking care of their family's vehicle needs.","key_phrases":["always take care of my family's vehicle needs","getting my husband and son into their cars","Thanks again to Pat"]},"ChZDSUhNMG9nS0VJQ0FnSUNKZ2RPaE1REAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","problem_resolution","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the friendly staff, reliable problem resolution, and consistently good work at Jim Clark Chevrolet Service.","key_phrases":["friendly staff","always make things right","do good work"]},"ChZDSUhNMG9nS0VJQ0FnSUQtczlLV1FREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Pat"],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer drove two hours to buy a vehicle and had an outstanding, pressure-free experience with salesperson Pat Magee.","key_phrases":["amazing through and through","did not pressure us at all","very accommodating when a problem arose","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUR1cko2cFJnEAE":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["diagnostic-inspection","towing"],"problems":["truck-stalled-on-highway","no-fault-found-after-inspection"]},"one_line_summary":"Customer had truck towed in after it stalled on the highway, but was frustrated when technicians found nothing wrong after a 3-day inspection.","key_phrases":["stalled out on me on the highway","found nothing wrong with it","cudnt understand that","had it bout 3 days"]},"ChZDSUhNMG9nS0VJQ0FnSUNPMWNmLVJREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUMyMjhuNlVREAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality","scheduling"],"entities":{"technicians":[],"services":["safety-recall-repair"],"problems":["safety-recall"]},"one_line_summary":"Customer had a safety recall appointment that was completed promptly and efficiently.","key_phrases":["safety recall","appointment","taken care of in a timely manner"]},"ChZDSUhNMG9nS0VJQ0FnSURXeV9mT1BREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience with the people and service at Jim Clark Chevrolet.","key_phrases":["Great people","great service"]},"ChZDSUhNMG9nS0VJQ0FnSURtZ0lhM0ZREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNHNGNhWTdnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUM2ajctVHV3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUM2MWQzWXpBRRAB":{"sentiment":"positive","sentiment_score":0.4,"aspects_mentioned":[],"entities":{"technicians":[],"services":["vehicle-service"],"problems":[]},"one_line_summary":"Customer uses Jim Clark Chevrolet as their go-to dealership for vehicle servicing.","key_phrases":["car dealership","have my vehicle service"]},"ChdDSUhNMG9nS0VJQ0FnSUM2Z2JtSjN3RRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURhd2N2MzFRRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["technical_knowledge","problem_resolution","pricing","professionalism","communication"],"entities":{"technicians":[],"services":["ac-recharge","leak-check"],"problems":["ac-stopped-working","refrigerant-leak-not-initially-detected","charged-for-repeat-leak-check"]},"one_line_summary":"Customer accuses the service department of misdiagnosing an AC leak, charging twice for the same check, and then recommending an ineffective fix despite knowing about the leak.","key_phrases":["said it was not leaking and just needed Freon","charge him for another leak check","tried to talk him into putting more Freon in even though it's leaking","shady taking advantage of a young kid"]},"ChZDSUhNMG9nS0VJQ0FnSURhM3RPRVdBEAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["problem_resolution","pricing","communication"],"entities":{"technicians":[],"services":["used-car-purchase","transmission-repair","alternator-replacement","manifold-converter-repair"],"problems":["transmission-failure","alternator-failure","manifold-and-converter-failure","vehicle-still-not-repaired-after-multiple-fixes"]},"one_line_summary":"Customer purchased a vehicle that quickly developed multiple severe mechanical failures costing over $10,000, with no resolution or support offered by Jim Clark Chevrolet.","key_phrases":["car became a nightmare","6k on a transmission","still not fixed","Jim Clark said sorry can't do anything"]},"ChZDSUhNMG9nS0VJQ0FnSUNhdlBUeUNnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURxdjg2b1ZREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["shuttle-service","car-repair"],"problems":[]},"one_line_summary":"Customer praises the friendly staff and convenient shuttle service available for drop-off and pick-up.","key_phrases":["always friendly","Awesome customer service","Shuttle will pick you up or drop you off"]},"ChdDSUhNMG9nS0VJQ0FnSURxbTdyUi13RRAB":{"sentiment":"negative","sentiment_score":-0.6,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":["inconsistent-information","pushy-sales-behavior"]},"one_line_summary":"Customer felt pressured and misled due to inconsistent information during their service visit.","key_phrases":["very pushy about things","said one thing and then it changed","during the conversation"]},"ChZDSUhNMG9nS0VJQ0FnSURxbGJxR2JBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURxeXFLbFFBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURxa29LV19BRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief but enthusiastic five-star review expressing overall satisfaction.","key_phrases":["Awesome"]},"ChZDSUhNMG9nS0VJQ0FnSURLeHEyOGNnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNLdlpiNzF3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Pat"],"services":["truck-purchase","vehicle-preparation"],"problems":[]},"one_line_summary":"Customer is extremely satisfied after salesman Pat Magee went above and beyond by meeting her husband at the airport and preparing the truck for purchase.","key_phrases":["SUPER Satisfied","Pat met him at the airport","fixed all the little things","would definitely recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSUNLenVYRk53EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Jim Clark Chevrolet Service as consistently great and accommodating.","key_phrases":["always been really great","great and accommodating"]},"ChZDSUhNMG9nS0VJQ0FnSUNLa0k2OVpnEAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUR5dF9DVUp3EAE":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":["customer-judged-by-appearance","failure-to-engage-serious-buyer"]},"one_line_summary":"Reviewer is upset that the sales manager dismissed their friend as a serious car buyer based on his appearance, despite him traveling from Topeka to make a purchase.","key_phrases":["didn't take my best friend seriously because of his appearance","hesitating to serve him","came all the way from Topeka","dressed to the nines"]},"ChZDSUhNMG9nS0VJQ0FnSUR5dGZXS1h3EAE":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["car-service","repair"],"problems":["unspecified-service-or-repair-issues"]},"one_line_summary":"Customer praises the dealership for car sales but strongly criticizes its service and repair department.","key_phrases":["great place to buy a car","terrible place to get your car service","something fix"]},"ChZDSUhNMG9nS0VJQ0FnSUR5dk4tQUF3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUR5cExfOTZnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer felt the service team went above and beyond to take care of them.","key_phrases":["took care of me","help me truly above normal","above normal service"]},"ChdDSUhNMG9nS0VJQ0FnSUR5cFBtcDRRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUR5MEpITmlBRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-auto-service"],"problems":[]},"one_line_summary":"Customer has been satisfied with consistent good service over multiple years.","key_phrases":["good service here for years","years of good service"]},"ChZDSUhNMG9nS0VJQ0FnSUN5dXZpU1FREAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-service"],"problems":[]},"one_line_summary":"Customer gives a brief five-star rating praising the service at Jim Clark Chevrolet.","key_phrases":["Great service"]},"ChdDSUhNMG9nS0VJQ0FnSUN5cU1iYzlBRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":["vehicle-purchase"],"problems":[]},"one_line_summary":"Customer found it easy to buy a car or truck at Jim Clark Chevrolet.","key_phrases":["easy to buy","car or truck"]},"ChZDSUhNMG9nS0VJQ0FnSURTdjZtNkNREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer briefly praised the experience as excellent.","key_phrases":["Excellent food and service"]},"ChZDSUhNMG9nS0VJQ0FnSURTMTg2SEtBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["general-service"],"problems":[]},"one_line_summary":"Customer praises Jim Clark Chevrolet Service as a great place with quality service.","key_phrases":["Great place","quality service"]},"ChdDSUhNMG9nS0VJQ0FnSURTbmZXc2xBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["dealership-service"],"problems":[]},"one_line_summary":"Customer praises Jim Clark Chevrolet's service department as having the best customer service for a dealership.","key_phrases":["customer service is best","dealership and service department"]},"ChdDSUhNMG9nS0VJQ0FnSURTNXJySHR3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNTMHJDS0VnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURpNG9Xelh3EAE":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"3-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNpdmJXYTNBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the helpful staff and great service at Jim Clark Chevrolet.","key_phrases":["Helpful staff","Great service"]},"ChZDSUhNMG9nS0VJQ0FnSUNpbHRQOExnEAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURDOV9mdnNnRRAB":{"sentiment":"negative","sentiment_score":-0.4,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":[],"problems":["staff-not-listening-to-customer-requests"]},"one_line_summary":"Customer feels staff does not consistently listen to or follow customer preferences.","key_phrases":["don't always listen","what you want"]},"ChZDSUhNMG9nS0VJQ0FnSURDMkllQmFnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURDa09xajFRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the staff for being friendly and professional.","key_phrases":["very friendly and professional","staff was very friendly"]},"ChZDSUhNMG9nS0VJQ0FnSURDc09yakN3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNDZ19IazlBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUQ4dDlMRHBBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUQ4bFo2Zm13RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["vehicle-maintenance"],"problems":[]},"one_line_summary":"Customer praises the good service and awesome staff that make vehicle care hassle-free.","key_phrases":["good service","awesome staff","hassle free vehicle care"]},"ChZDSUhNMG9nS0VJQ0FnSUNjemRmYUZnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNjamNYSDlnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNjOEwtZFhnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication"],"entities":{"technicians":["David","Willie"],"services":["car-purchase","credit-financing"],"problems":["poor-credit-history"]},"one_line_summary":"Customer with less-than-perfect credit praises David Rich and Willie Roberts for their outstanding communication and willingness to work with her situation to get her into a car.","key_phrases":["helped me get into a car when my credit was not great","excellent communication","lay your situation on the line and be honest","they'll work with you"]},"ChZDSUhNMG9nS0VJQ0FnSURzaWFlY1NBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","responsiveness"],"entities":{"technicians":[],"services":["auto-repair","shuttle-service"],"problems":[]},"one_line_summary":"Customer praises great service, free snacks and drinks while waiting, a free shuttle, and quick repairs.","key_phrases":["great customer service","free snacks and drinks","free shuttle ride","quick repairs"]},"ChdDSUhNMG9nS0VJQ0FnSUNzX2ZQczdnRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer appreciated the nice selection and fair prices at Jim Clark Chevrolet Service.","key_phrases":["nice selection","fair prices"]},"ChdDSUhNMG9nS0VJQ0FnSUNzNmFXazRBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNNN3JtUTh3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","punctuality","professionalism"],"entities":{"technicians":[],"services":["first-service"],"problems":[]},"one_line_summary":"Customer was treated well and received fast, efficient first service.","key_phrases":["Treated very well","in and out fast","Service writer did very well","first service"]},"ChdDSUhNMG9nS0VJQ0FnSUQwcnRUUXZBRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the staff friendly and effective at completing the job.","key_phrases":["Friendly","get the jib done"]},"ChdDSUhNMG9nS0VJQ0FnSUQwLXM2eHJRRRAB":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"3-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUMwMHBIUVZ3EAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURVbG8tRHZBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["general-service"],"problems":[]},"one_line_summary":"Customer praises attentive staff who answer questions and ensure a comfortable service experience.","key_phrases":["favorite service center","staff is attentive","feel comfortable","answer all of my questions"]},"ChdDSUhNMG9nS0VJQ0FnSUNVNk9uSWhBRRAB":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The review appears unrelated to Jim Clark Chevrolet Service, mentioning family fun and food instead.","key_phrases":["family fun","delicious food"]},"ChdDSUhNMG9nS0VJQ0FnSUNrcTQtc2dnRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURZXy1lbzlBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURZbU1MUTVRRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["cleanliness","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found the service environment clean and the staff friendly.","key_phrases":["Clean and friendly"]},"ChdDSUhNMG9nS0VJQ0FnSUNvbTVQVmtnRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["auto-service"],"problems":[]},"one_line_summary":"Customer left a brief positive review praising the service at Jim Clark Chevrolet.","key_phrases":["Great service"]},"ChZDSUhNMG9nS0VJQ0FnSUNvMWM3UEp3EAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNvd2ZYMGVnEAE":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["pricing","problem_resolution"],"entities":{"technicians":[],"services":["auto-repair"],"problems":["unspecified-vehicle-problem"]},"one_line_summary":"Customer made an unplanned visit and had their problem resolved for under $100.","key_phrases":["spur of the moment visit","solved the problem","less than $100"]},"ChZDSUhNMG9nS0VJQ0FnSUNvOExpaUJnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNJdTdiQUpBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURndGJTMUxnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNnNjhHNUF3EAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURROEo2a3BBRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNnMXBEOEtnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","cleanliness","communication","professionalism"],"entities":{"technicians":[],"services":["general-auto-service"],"problems":[]},"one_line_summary":"Customer praises the friendly staff, clean waiting area, and transparent communication about vehicle needs.","key_phrases":["staff is very friendly","waiting area is very nice and clean","let you know exactly what needs to be done","great service manager"]}},"faq":[{"question":"Is Jim Clark Chevrolet Service professional?","answer":"Based on 35 reviews mentioning professionalism & conduct, 82.9% report positive experiences. Customers frequently mention \"do good work\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tZelJtdEdjaTB5UWtObVNWSmhZVUZyUlVneU0wRRAB","ChZDSUhNMG9nS0VJQ0FnSURYeDZDUEhREAE","Ci9DQUlRQUNvZENodHljRjlvT25sNlpFZ3RXWHBJUTFsMlZrcG5UR1V0WkVaek5uYxAB"]},{"question":"Is Jim Clark Chevrolet Service courteous and friendly?","answer":"Based on 24 reviews mentioning courtesy & friendliness, 95.8% report positive experiences. Customers frequently mention \"friendly\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tzME1rdHRNMHhYWjFKQk9XNW1XRGMxUmpOMFpYYxAB","ChZDSUhNMG9nS0VJQ0FnSURYeDZDUEhREAE","Ci9DQUlRQUNvZENodHljRjlvT21ZMU5UUTNVbnB6YWpWa1gzVmhjVzUzU1ZWWU4zYxAB"]},{"question":"Is Jim Clark Chevrolet Service good at communicating with customers?","answer":"Based on 15 reviews mentioning communication & updates, 53.3% report positive experiences. Customers frequently mention \"kept me in the loop\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tzME1rdHRNMHhYWjFKQk9XNW1XRGMxUmpOMFpYYxAB","ChZDSUhNMG9nS0VJQ0FnSURYeDZDUEhREAE","Ci9DQUlRQUNvZENodHljRjlvT25sNlpFZ3RXWHBJUTFsMlZrcG5UR1V0WkVaek5uYxAB"]},{"question":"Is Jim Clark Chevrolet Service effective at solving problems?","answer":"Based on 15 reviews mentioning problem resolution & effectiveness, 40% report positive experiences. Customers frequently mention \"They solved the problem\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tzME1rdHRNMHhYWjFKQk9XNW1XRGMxUmpOMFpYYxAB","Ci9DQUlRQUNvZENodHljRjlvT25sNlpFZ3RXWHBJUTFsMlZrcG5UR1V0WkVaek5uYxAB","Ci9DQUlRQUNvZENodHljRjlvT21wcmFXd3RUbVpHVkZBeFdHdEJlR0pWYjJ4SVJGRRAB"]},{"question":"Is Jim Clark Chevrolet Service affordable and fairly priced?","answer":"Based on 11 reviews mentioning pricing & value, 54.5% report positive experiences. Customers frequently mention \"fair prices\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25sNlpFZ3RXWHBJUTFsMlZrcG5UR1V0WkVaek5uYxAB","Ci9DQUlRQUNvZENodHljRjlvT21ZMU5UUTNVbnB6YWpWa1gzVmhjVzUzU1ZWWU4zYxAB","ChZDSUhNMG9nS0VJQ0FnSUNTbGNyUlV3EAE"]},{"question":"Is Jim Clark Chevrolet Service knowledgeable and skilled?","answer":"Based on 10 reviews mentioning technical knowledge & expertise, 40% report positive experiences. Customers frequently mention \"staff is knowledgeable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2t4Q1drWkpaWHBCZEd0TWQyeFFRamQ1WkV0UVlrRRAB","Ci9DQUlRQUNvZENodHljRjlvT25sNlpFZ3RXWHBJUTFsMlZrcG5UR1V0WkVaek5uYxAB","Ci9DQUlRQUNvZENodHljRjlvT21wcmFXd3RUbVpHVkZBeFdHdEJlR0pWYjJ4SVJGRRAB"]},{"question":"Does Jim Clark Chevrolet Service handle staff & customer service?","answer":"Staff & Customer Service appears in 25 of 107 reviews, 92% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tzME1rdHRNMHhYWjFKQk9XNW1XRGMxUmpOMFpYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tZelJtdEdjaTB5UWtObVNWSmhZVUZyUlVneU0wRRAB","ChZDSUhNMG9nS0VJQ0FnSURYeDZDUEhREAE"]},{"question":"Does Jim Clark Chevrolet Service handle overall experience?","answer":"Overall Experience appears in 23 of 107 reviews, 95.7% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tzME1rdHRNMHhYWjFKQk9XNW1XRGMxUmpOMFpYYxAB","Ci9DQUlRQUNvZENodHljRjlvT21ZMU5UUTNVbnB6YWpWa1gzVmhjVzUzU1ZWWU4zYxAB","Ci9DQUlRQUNvZENodHljRjlvT25WRmNtNHpRWFJtWmpkak9XTmFWbms0UVZGaFoyYxAB"]},{"question":"Does Jim Clark Chevrolet Service handle repair & service quality?","answer":"Repair & Service Quality appears in 22 of 107 reviews, 72.7% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2t4Q1drWkpaWHBCZEd0TWQyeFFRamQ1WkV0UVlrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tZelJtdEdjaTB5UWtObVNWSmhZVUZyUlVneU0wRRAB","Ci9DQUlRQUNvZENodHljRjlvT25sNlpFZ3RXWHBJUTFsMlZrcG5UR1V0WkVaek5uYxAB"]},{"question":"Does Jim Clark Chevrolet Service handle vehicle purchase & sales?","answer":"Vehicle Purchase & Sales appears in 9 of 107 reviews, 77.8% of them positive.","evidence_review_ids":["ChdDSUhNMG9nS0VJQ0FnSURIdlBhVDNBRRAB","ChdDSUhNMG9nS0VJQ0FnSURwZ0phN3lRRRAB","ChZDSUhNMG9nS0VJQ0FnSUQtczlLV1FREAE"]},{"question":"Does Jim Clark Chevrolet Service handle service failures & complaints?","answer":"Service Failures & Complaints appears in 8 of 107 reviews, 0% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21wcmFXd3RUbVpHVkZBeFdHdEJlR0pWYjJ4SVJGRRAB","ChZDSUhNMG9nS0VQcS0xTUw1bFpuaFlBEAE","ChZDSUhNMG9nS0VJQ0FnSUR2dGVDVFJnEAE"]},{"question":"Does Jim Clark Chevrolet Service handle maintenance services?","answer":"Maintenance Services appears in 7 of 107 reviews, 85.7% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tzME1rdHRNMHhYWjFKQk9XNW1XRGMxUmpOMFpYYxAB","Ci9DQUlRQUNvZENodHljRjlvT21ZMU5UUTNVbnB6YWpWa1gzVmhjVzUzU1ZWWU4zYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pVd1NrNXRNbVY2UzFscVkyOWZZM2g0ZEZKS00yYxAB"]},{"question":"Does Jim Clark Chevrolet Service handle speed & efficiency?","answer":"Speed & Efficiency appears in 7 of 107 reviews, 100% of them positive.","evidence_review_ids":["ChZDSUhNMG9nS0VJQ0FnSURYeDZDUEhREAE","Ci9DQUlRQUNvZENodHljRjlvT2pVd1NrNXRNbVY2UzFscVkyOWZZM2g0ZEZKS00yYxAB","ChdDSUhNMG9nS0VJQ0FnSUN6blBtWTRnRRAB"]},{"question":"Does Jim Clark Chevrolet Service handle communication & transparency?","answer":"Communication & Transparency appears in 7 of 107 reviews, 57.1% of them positive.","evidence_review_ids":["ChZDSUhNMG9nS0VJQ0FnSURYeDZDUEhREAE","Ci9DQUlRQUNvZENodHljRjlvT2kxV1puTjVVMWxNVW5WUlRHOXNMVWRFUVRVNFRHYxAB","ChZDSUhNMG9nS0VJQ0FnSUR2dGVDVFJnEAE"]},{"question":"Does Jim Clark Chevrolet Service handle pricing & billing?","answer":"Pricing & Billing appears in 6 of 107 reviews, 83.3% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25sNlpFZ3RXWHBJUTFsMlZrcG5UR1V0WkVaek5uYxAB","ChZDSUhNMG9nS0VJQ0FnSUNTbGNyUlV3EAE","Ci9DQUlRQUNvZENodHljRjlvT2paT1VUUkJMVVZIZW1aMFNVNVhkM1ozWVdOMGVtYxAB"]}],"summary":"Jim Clark Chevrolet Service in Junction City, KS has accumulated 107 reviews spanning from February 2018 through June 2026, with an overall positive sentiment rate of 85% and a negative rate of 13.1%. The overall sentiment trend is noted as improving over time. Courtesy and friendliness stands out as the strongest aspect, rated positively in 95.8% of its 24 mentions, while professionalism and conduct earned positive marks in 82.9% of 35 mentions. Punctuality received positive ratings in 87.5% of 8 mentions, and scheduling ease was rated positively in all 4 mentions that addressed it. However, several aspects reveal meaningful weaknesses. Technical knowledge and expertise was rated positively in only 40% of 10 mentions, and problem resolution and effectiveness also came in at just 40% positive across 15 mentions — both well below the 70% threshold that would indicate consistent satisfaction. Communication and updates fared only marginally better at 53.3% positive across 15 mentions, and pricing and value rated positively in 54.5% of 11 mentions, suggesting customers frequently find costs to be a point of friction. Among specific service types, oil changes drew notable dissatisfaction with only 33.3% positive sentiment across 3 mentions, while vehicle service, auto service, and general service each posted 100% positive rates across their respective 3 mentions. Vehicle purchase registered 66.7% positive across 3 mentions. Technician Pat was named specifically in 3 reviews and carries a perfect average rating of 5 stars. Topically, staff and customer service earned 92% positive sentiment across 25 reviews, and overall experience scored 95.7% positive across 23 reviews. Repair and service quality registered 72.7% positive across 22 reviews. A dedicated cluster of 8 reviews categorized as service failures and complaints registered 0% positive sentiment, pointing to a subset of customers with serious unresolved concerns. Communication and transparency rated positively in only 57.1% of 7 relevant reviews, reinforcing the pattern seen in the communication aspect data. Facility and amenities and speed and efficiency both earned 100% positive ratings across their respective review clusters.","pull_quote":"Jim Clark Chevrolet earns high marks for friendliness and staff interactions, but notable weaknesses in technical problem resolution, communication, and pricing bring overall satisfaction down for a meaningful share of customers."}