# Customer Review Insights — Jim Clark Chevrolet Service Generated 2026-06-10 from 107 verified reviews (2018-02-23 – 2026-06-10). ## Summary Jim Clark Chevrolet Service in Junction City, KS has accumulated 107 reviews spanning from February 2018 through June 2026, with an overall positive sentiment rate of 85% and a negative rate of 13.1%. The overall sentiment trend is noted as improving over time. Courtesy and friendliness stands out as the strongest aspect, rated positively in 95.8% of its 24 mentions, while professionalism and conduct earned positive marks in 82.9% of 35 mentions. Punctuality received positive ratings in 87.5% of 8 mentions, and scheduling ease was rated positively in all 4 mentions that addressed it. However, several aspects reveal meaningful weaknesses. Technical knowledge and expertise was rated positively in only 40% of 10 mentions, and problem resolution and effectiveness also came in at just 40% positive across 15 mentions — both well below the 70% threshold that would indicate consistent satisfaction. Communication and updates fared only marginally better at 53.3% positive across 15 mentions, and pricing and value rated positively in 54.5% of 11 mentions, suggesting customers frequently find costs to be a point of friction. Among specific service types, oil changes drew notable dissatisfaction with only 33.3% positive sentiment across 3 mentions, while vehicle service, auto service, and general service each posted 100% positive rates across their respective 3 mentions. Vehicle purchase registered 66.7% positive across 3 mentions. Technician Pat was named specifically in 3 reviews and carries a perfect average rating of 5 stars. Topically, staff and customer service earned 92% positive sentiment across 25 reviews, and overall experience scored 95.7% positive across 23 reviews. Repair and service quality registered 72.7% positive across 22 reviews. A dedicated cluster of 8 reviews categorized as service failures and complaints registered 0% positive sentiment, pointing to a subset of customers with serious unresolved concerns. Communication and transparency rated positively in only 57.1% of 7 relevant reviews, reinforcing the pattern seen in the communication aspect data. Facility and amenities and speed and efficiency both earned 100% positive ratings across their respective review clusters. ## Overall Sentiment - Positive: 85% - Neutral: 1.9% - Negative: 13.1% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 35 of 107 reviews (32.7%) - Positive: 82.9% (29 of 35) - Top phrases: "do good work", "above normal", "Great service" ### Courtesy & Friendliness - Mentions: 24 of 107 reviews (22.4%) - Positive: 95.8% (23 of 24) - Top phrases: "friendly", "more friendly", "Helpful staff" ### Communication & Updates - Mentions: 15 of 107 reviews (14%) - Positive: 53.3% (8 of 15) - Top phrases: "kept me in the loop", "Communication was great here", "explains what exactly needs to be done!" ### Problem Resolution & Effectiveness - Mentions: 15 of 107 reviews (14%) - Positive: 40% (6 of 15) - Top phrases: "They solved the problem", "always make things right", "I have not experienced any jerking" ### Pricing & Value - Mentions: 11 of 107 reviews (10.3%) - Positive: 54.5% (6 of 11) - Top phrases: "fair prices", "a great deal", "less expensive" ### Technical Knowledge & Expertise - Mentions: 10 of 107 reviews (9.3%) - Positive: 40% (4 of 10) - Top phrases: "staff is knowledgeable", "amazing job with my truck's transmission", "They ended up narrowing it down to a brake light switch" ### Punctuality & On-Time Service - Mentions: 8 of 107 reviews (7.5%) - Positive: 87.5% (7 of 8) - Top phrases: "timely", "In out quickly", "friendly prompt" ### Responsiveness & Speed - Mentions: 5 of 107 reviews (4.7%) - Positive: 60% (3 of 5) - Top phrases: "quick repairs", "I have not heard from them in over 2 weeks.", "Robert is always willing to work with the customer" ### Scheduling & Booking Ease - Mentions: 4 of 107 reviews (3.7%) - Positive: 100% (4 of 4) - Top phrases: "Appointment was for a safety recall", "gets my vehicle(s) in quickly for any routine maintenance or other repairs", "the part literally showed up the day before my scheduled service appointment" ### Cleanliness & Tidiness - Mentions: 2 of 107 reviews (1.9%) - Positive: 100% (2 of 2) - Top phrases: "Clean", "waiting area is very nice and clean" ## Top Employees ### Pat - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Vehicle Service - Mentioned in 3 reviews - Sentiment: 100% positive ### Oil Change - Mentioned in 3 reviews - Sentiment: 33.3% positive ### Auto Service - Mentioned in 3 reviews - Sentiment: 100% positive ### Vehicle Purchase - Mentioned in 3 reviews - Sentiment: 66.7% positive ### General Service - Mentioned in 3 reviews - Sentiment: 100% positive ### Transmission Repair - Mentioned in 2 reviews - Sentiment: 50% positive ### Truck Service - Mentioned in 2 reviews - Sentiment: 100% positive ### Tire Rotation - Mentioned in 2 reviews - Sentiment: 0% positive ### Shuttle Service - Mentioned in 2 reviews - Sentiment: 100% positive ### General Auto Service - Mentioned in 2 reviews - Sentiment: 100% positive ### Auto Repair - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Staff & Customer Service - Staff & Customer Service mentioned in 25 of 107 reviews (23.4%) - 92% of Staff & Customer Service reviews are 4 or 5 stars - Average rating in Staff & Customer Service reviews: 4.7★ ### Overall Experience - Overall Experience mentioned in 23 of 107 reviews (21.5%) - 100% of Overall Experience reviews are 4 or 5 stars - Average rating in Overall Experience reviews: 4.8★ ### Repair & Service Quality - Repair & Service Quality mentioned in 22 of 107 reviews (20.6%) - 72.7% of Repair & Service Quality reviews are 4 or 5 stars - Average rating in Repair & Service Quality reviews: 3.8★ ### Vehicle Purchase & Sales - Vehicle Purchase & Sales mentioned in 9 of 107 reviews (8.4%) - 77.8% of Vehicle Purchase & Sales reviews are 4 or 5 stars - Average rating in Vehicle Purchase & Sales reviews: 4.2★ ### Service Failures & Complaints - Service Failures & Complaints mentioned in 8 of 107 reviews (7.5%) - 0% of Service Failures & Complaints reviews are 4 or 5 stars - Average rating in Service Failures & Complaints reviews: 1.6★ ### Maintenance Services - Maintenance Services mentioned in 7 of 107 reviews (6.5%) - 85.7% of Maintenance Services reviews are 4 or 5 stars - Average rating in Maintenance Services reviews: 4.4★ ### Speed & Efficiency - Speed & Efficiency mentioned in 7 of 107 reviews (6.5%) - 100% of Speed & Efficiency reviews are 4 or 5 stars - Average rating in Speed & Efficiency reviews: 5★ ### Communication & Transparency - Communication & Transparency mentioned in 7 of 107 reviews (6.5%) - 71.4% of Communication & Transparency reviews are 4 or 5 stars - Average rating in Communication & Transparency reviews: 4.3★ ### Pricing & Billing - Pricing & Billing mentioned in 6 of 107 reviews (5.6%) - 83.3% of Pricing & Billing reviews are 4 or 5 stars - Average rating in Pricing & Billing reviews: 4.3★ ### Facility & Amenities - Facility & Amenities mentioned in 5 of 107 reviews (4.7%) - 100% of Facility & Amenities reviews are 4 or 5 stars - Average rating in Facility & Amenities reviews: 4.8★ ## FAQ **Q: Is Jim Clark Chevrolet Service professional?** A: Based on 35 reviews mentioning professionalism & conduct, 82.9% report positive experiences. Customers frequently mention "do good work". **Q: Is Jim Clark Chevrolet Service courteous and friendly?** A: Based on 24 reviews mentioning courtesy & friendliness, 95.8% report positive experiences. Customers frequently mention "friendly". **Q: Is Jim Clark Chevrolet Service good at communicating with customers?** A: Based on 15 reviews mentioning communication & updates, 53.3% report positive experiences. Customers frequently mention "kept me in the loop". **Q: Is Jim Clark Chevrolet Service effective at solving problems?** A: Based on 15 reviews mentioning problem resolution & effectiveness, 40% report positive experiences. Customers frequently mention "They solved the problem". **Q: Is Jim Clark Chevrolet Service affordable and fairly priced?** A: Based on 11 reviews mentioning pricing & value, 54.5% report positive experiences. Customers frequently mention "fair prices". **Q: Is Jim Clark Chevrolet Service knowledgeable and skilled?** A: Based on 10 reviews mentioning technical knowledge & expertise, 40% report positive experiences. Customers frequently mention "staff is knowledgeable". **Q: Does Jim Clark Chevrolet Service handle staff & customer service?** A: Staff & Customer Service appears in 25 of 107 reviews, 92% of them positive. **Q: Does Jim Clark Chevrolet Service handle overall experience?** A: Overall Experience appears in 23 of 107 reviews, 95.7% of them positive. **Q: Does Jim Clark Chevrolet Service handle repair & service quality?** A: Repair & Service Quality appears in 22 of 107 reviews, 72.7% of them positive. **Q: Does Jim Clark Chevrolet Service handle vehicle purchase & sales?** A: Vehicle Purchase & Sales appears in 9 of 107 reviews, 77.8% of them positive. **Q: Does Jim Clark Chevrolet Service handle service failures & complaints?** A: Service Failures & Complaints appears in 8 of 107 reviews, 0% of them positive. **Q: Does Jim Clark Chevrolet Service handle maintenance services?** A: Maintenance Services appears in 7 of 107 reviews, 85.7% of them positive. **Q: Does Jim Clark Chevrolet Service handle speed & efficiency?** A: Speed & Efficiency appears in 7 of 107 reviews, 100% of them positive. **Q: Does Jim Clark Chevrolet Service handle communication & transparency?** A: Communication & Transparency appears in 7 of 107 reviews, 57.1% of them positive. **Q: Does Jim Clark Chevrolet Service handle pricing & billing?** A: Pricing & Billing appears in 6 of 107 reviews, 83.3% of them positive.