Terry Redel

Item: Jim Clark Chevrolet Service
Rating: 1
Author: Terry Redel

December 28, 2025 · review of Jim Clark Chevrolet Service

Terrible service once again, Took truck in for oil change. Says on receipt they checked air in tires, lubed, tire rotation, and oil change. Received my truck back and they didn't reset the computer, nothing was greased, they haven't been touched, and all the tires were low, so pretty sure they didn't check them, since they didn't get rotated. Told Sheri about it, got the usual response.......Nothing.......Who knows if they even changed the oil......TERRIBLE SERVICE!!!!!!!!!! If I could give a no star I would. Had same experience a while back, thought I would try them again and see if anything changed, Nope.....Try another service department, this one sucks

Response from owner

Terry, Thank you for sharing your feedback with us on Google. We sincerely appreciate you taking the time to highlight your concerns, as it is only through such direct feedback that we can better understand our customers' experiences. We are truly sorry to hear that your recent visit did not meet the standards you expected. Our goal is to ensure every vehicle is handled with diligence and care, and it is clear we missed the mark on providing you with peace of mind during this service. Additionally, thank you for taking the time to visit with Wayne Thornberg, our Fixed Operations Manager, directly. These personal interactions are how we improve, and we value the opportunity to listen to your perspective firsthand. We are committed to using your feedback to refine our processes and better serve our community. We hope to have the chance to restore your confidence in our team in the future.

December 29, 2025

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