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Jim Clark Chevrolet Service

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Topic

Service Failures & Complaints

0% positive

Across 107 reviews of Jim Clark Chevrolet Service in Junction City, KS, service failures & complaints appears in 8 reviews (0% positive), from 2018-02-23 through 2026-06-10.

Key findings

  • Service Failures & Complaints mentioned in 8 of 107 reviews (7.5%)

  • 0% of Service Failures & Complaints reviews are 4 or 5 stars

  • Average rating in Service Failures & Complaints reviews: 1.6★

Aspects most discussed in these reviews

  • Problem Resolution & Effectiveness

    88%7 mentions

  • Communication & Updates

    75%6 mentions

  • Technical Knowledge & Expertise

    63%5 mentions

  • Professionalism & Conduct

    38%3 mentions

  • Pricing & Value

    38%3 mentions

  • Responsiveness & Speed

    25%2 mentions

Reviews mentioning service failures & complaints

December 28, 2025

Terry Redel

Terrible service once again, Took truck in for oil change. Says on receipt they checked air in tires, lubed, tire rotation, and oil change. Received my truck back and they didn't reset the computer, nothing was greased, they haven't been touched, and all the tires were low, so pretty sure they didn't check them, since they didn't get rotated. Told Sheri about it, got the usual response.......Nothing.......Who knows if they even changed the oil......TERRIBLE SERVICE!!!!!!!!!! If I could give a no star I would. Had same experience a while back, thought I would try them again and see if anything changed, Nope.....Try another service department, this one sucks

Response from owner

Terry, Thank you for sharing your feedback with us on Google. We sincerely appreciate you taking the time to highlight your concerns, as it is only through such direct feedback that we can better understand our customers' experiences. We are truly sorry to hear that your recent visit did not meet the standards you expected. Our goal is to ensure every vehicle is handled with diligence and care, and it is clear we missed the mark on providing you with peace of mind during this service. Additionally, thank you for taking the time to visit with Wayne Thornberg, our Fixed Operations Manager, directly. These personal interactions are how we improve, and we value the opportunity to listen to your perspective firsthand. We are committed to using your feedback to refine our processes and better serve our community. We hope to have the chance to restore your confidence in our team in the future.

December 29, 2025

May 16, 2025

Cristal Perez

Well we are selling our truck so we took it in to get serviced so that it would be good to go. Oil change, rotation of the tires, etc. Got it back in terrible condition than how we took it in. They had it for 9 hours and gave us our truck back in AWFUL CONDITION. Engine light coming on, it’s misfiring, sounds like it’s going to shut off at any given moment, etc. it’s not even safe to drive. And they wanted close to a thousand dollars for all the “fixing” they did. What a joke. Avoid this place at all costs.

Response from owner

Cristal, we are very concerned to read your review and truly sorry to hear about the issues you're experiencing with your truck after its recent service. The safety and satisfaction of our customers are our top priorities, and the condition you've described is definitely not what we aim for. We've tried to locate your visit in our system based on the details provided, but we need a little more information to properly investigate what happened. If you could please call us directly at your earliest convenience and ask for our Service Manager Roger Garrison, we would be grateful. Having your name as it appears on the service repair order, the date of your service, or the truck's VIN would greatly help us pinpoint your visit. We want to understand what occurred and work towards a resolution for you.

May 20, 2025

December 22, 2024

George Gazelle

Jim Clark is the only dealership to service my High Country. They lost the lock to my wheel locks. They said the would order a new set and I have not heard from them in over 2 weeks.

Response from owner

George, Thank you for your feedback and Google Review. We are forwarding your information to Roger Garrison, our Service Manager to look into this for you. Thank you again for choosing Jim Clark Chevrolet - Service and we hope to see you again.

January 4, 2025

August 31, 2023

Will Richmond

Apparently the service department won't even look at my 78 Camaro because it's too old. How does a chevy dealership not know how to look at a chevy vehicle? Not only that, older cars are even easier to work on, so I'm left confused. They literally told me to try a mom and pop shop 🤣

August 15, 2022

Lynn Mathis

Got my truck towed there b/c it stalled out on me on the highway. They had it bout 3 days abd I was tld that they found nothing wrong with it...cudnt understand that!

August 23, 2021

Joshua Grider

So my son took his car to them 3 weeks ago because his AC stopped working. They did a leak check and said it was not leaking and just needed Freon so he got it recharged. So 2 weeks goes by and it stops working again he takes it back they charge him for another leak check and find a leak this time. Then they tried to talk him into putting more Freon in even though it’s leaking. This place’s maintenance department is shady taking advantage of a young kid.

August 22, 2021

Brandon Morgan

We bought a car from their dealership for a great price and we were very excited. Within the month the car became a nightmare. We barely drove the vehicle and we have had to spend 6k on a transmission 2k alternator 2k manifold and convertor And it's still not fixed And Jim Clark said "sorry" can't do anything.

July 16, 2021

Bobbiejo Long

very pushy about things. Said one thing and then it changed during the conversation.