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Jim Clark Chevrolet Service

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All reviews

107 verified reviews, 4.4★ average, sorted by most recent.

Showing 19 of 9 1-star reviews.

December 28, 2025

Terry Redel

Terrible service once again, Took truck in for oil change. Says on receipt they checked air in tires, lubed, tire rotation, and oil change. Received my truck back and they didn't reset the computer, nothing was greased, they haven't been touched, and all the tires were low, so pretty sure they didn't check them, since they didn't get rotated. Told Sheri about it, got the usual response.......Nothing.......Who knows if they even changed the oil......TERRIBLE SERVICE!!!!!!!!!! If I could give a no star I would. Had same experience a while back, thought I would try them again and see if anything changed, Nope.....Try another service department, this one sucks

Response from owner

Terry, Thank you for sharing your feedback with us on Google. We sincerely appreciate you taking the time to highlight your concerns, as it is only through such direct feedback that we can better understand our customers' experiences. We are truly sorry to hear that your recent visit did not meet the standards you expected. Our goal is to ensure every vehicle is handled with diligence and care, and it is clear we missed the mark on providing you with peace of mind during this service. Additionally, thank you for taking the time to visit with Wayne Thornberg, our Fixed Operations Manager, directly. These personal interactions are how we improve, and we value the opportunity to listen to your perspective firsthand. We are committed to using your feedback to refine our processes and better serve our community. We hope to have the chance to restore your confidence in our team in the future.

December 29, 2025

May 16, 2025

Cristal Perez

Well we are selling our truck so we took it in to get serviced so that it would be good to go. Oil change, rotation of the tires, etc. Got it back in terrible condition than how we took it in. They had it for 9 hours and gave us our truck back in AWFUL CONDITION. Engine light coming on, it’s misfiring, sounds like it’s going to shut off at any given moment, etc. it’s not even safe to drive. And they wanted close to a thousand dollars for all the “fixing” they did. What a joke. Avoid this place at all costs.

Response from owner

Cristal, we are very concerned to read your review and truly sorry to hear about the issues you're experiencing with your truck after its recent service. The safety and satisfaction of our customers are our top priorities, and the condition you've described is definitely not what we aim for. We've tried to locate your visit in our system based on the details provided, but we need a little more information to properly investigate what happened. If you could please call us directly at your earliest convenience and ask for our Service Manager Roger Garrison, we would be grateful. Having your name as it appears on the service repair order, the date of your service, or the truck's VIN would greatly help us pinpoint your visit. We want to understand what occurred and work towards a resolution for you.

May 20, 2025

March 31, 2025

Jorge

Was charged 4.5 hrs for a job that takes at most (and that’s being extremely generous) an hour. However, that’s on me ignorantly trusting a dealership.

Response from owner

Jorge, I understand your frustration and sincerely apologize for the discrepancy in the time charged versus the estimated time for your recent service. It's certainly not our intention for any customer to feel this way, and we take your feedback very seriously. We would appreciate the opportunity to look into this further and understand what happened. Could you please provide us with your name and the date of your service so we can review your case? Please feel free to call our Service Manager Roger Garrison directly at (785) 238-3141 or by e-mail rgarrison@clarkcars.com. We value your business and are committed to ensuring fair and transparent service. We hope to resolve this situation and regain your trust.

May 6, 2025

November 3, 2023

Lora Monaghan

No written review

August 31, 2023

Will Richmond

Apparently the service department won't even look at my 78 Camaro because it's too old. How does a chevy dealership not know how to look at a chevy vehicle? Not only that, older cars are even easier to work on, so I'm left confused. They literally told me to try a mom and pop shop 🤣

August 19, 2023

Catherine Sevigny

I was having a brake light issue so I brought my car to Jim Clark to see if they can identify the issue and fix it. They ended up narrowing it down to a brake light switch and said it would be $275 for parts and labor. Mind you they said it was gonna be a brand new OEM switch so I agreed to the maintenance and got my car back the next day. 2 days later I started experiencing the same exact issue with my brake lights, so I looked at the “brand new” switch and saw that it in fact was not new at all. They never replaced my brake light switch or if they did they used one off of another vehicle. Do not go here for anything. They are running a shady business and over charging unknowing customers. 10/10 would not recommend coming here.

August 23, 2021

Joshua Grider

So my son took his car to them 3 weeks ago because his AC stopped working. They did a leak check and said it was not leaking and just needed Freon so he got it recharged. So 2 weeks goes by and it stops working again he takes it back they charge him for another leak check and find a leak this time. Then they tried to talk him into putting more Freon in even though it’s leaking. This place’s maintenance department is shady taking advantage of a young kid.

August 22, 2021

Brandon Morgan

We bought a car from their dealership for a great price and we were very excited. Within the month the car became a nightmare. We barely drove the vehicle and we have had to spend 6k on a transmission 2k alternator 2k manifold and convertor And it's still not fixed And Jim Clark said "sorry" can't do anything.

March 15, 2021

cheng yang

Great place to buy a car but terrible place to get your car service or something fix